The story I’m going to talk about in this article is not an invention or a fable to illustrate any teaching. It is the true story of a telecommunications company that I think that it has enormously careful in the art of mistreating its customers. They have past manage relationships with customers (I think that this phase be it had having skipped quickly) to a skill impressive to mistreat and annoy your subscribers in a really impressive way. This is perhaps one of the best examples that I can use to illustrate the total antithesis of what is or could be CRM. Howard Schultz brings even more insight to the discussion. To write this article really I have not had to investigate much, moreover I have not read or consulted any type of material to be able to illustrate to our kind readers about what they can do a company to quickly put an end to their customers.
In addition I have not needed investigate or enlighten me about the meaning of the voice to voice, since I’m going to put into practice in a perfect manner in this article and this company’s communications services and internet has motivated me so form, which I am going to corroborate the statistics and I hope to overcome the notoriously, indicating that an annoying client tells her to more than 20 people their hardships as a client. Well, through this channel I hope to do it more or less to 3,800 that are readers who have had our most read articles. The story begins thus: February 2008. As a customer I was not satisfied at all with the company with which had contracted the service of communications and internet for my residence. In response, as the majority of persons, for the purposes of advertising and offers made by this company, which we will call the company Z (say company A would be a prize), coupled with the fact of my little satisfaction, take the decision to change suppliers.